Frequently Asked Questions

Orders & Shipping

How long does delivery take?

In stock items are typically delivered within 5–7 business days from order confirmation. Pre-order items show an estimated arrival date on the product page. You'll receive an email notification when your order dispatches.

How much does shipping cost?

Shipping is calculated at checkout based on your delivery address and the size and weight of your order. You'll see the exact cost before you confirm payment — no surprises.

Do you ship Australia-wide?

Yes. We deliver Australia-wide. Some items are available for Melbourne delivery and warehouse pick-up only — this is clearly marked on the product page.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.

Returns & Refunds

What is your return policy?

We accept returns on most new, unused items within 30 days of delivery. Items must be in original condition and packaging. Contact us at hello@mykahome.com.au to arrange a return.

What if my item arrives damaged?

Please contact us within 7 days of delivery with photos of the damage and we'll arrange a replacement, repair, or refund at no cost to you.

Are there items I can't return?

Custom and made-to-order items, clearance/final sale items, and assembled items (unless faulty) are non-returnable.

Products

Are your products flat-packed or assembled?

Most furniture arrives flat-packed and requires assembly. Assembly instructions are included. Some larger items may be delivered fully assembled — this is noted on the product page.

Can I order custom furniture?

Yes. We offer custom-made furniture to your specifications. Contact us to discuss your requirements.

Do you offer interior design services?

Yes — we work with both residential and commercial clients on furniture packages and interior design projects. Learn more about our services or get in touch.

Contact

How do I get in touch?

Email us at hello@mykahome.com.au or visit our Contact page. We aim to respond within 1 business day.